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Shipping

Receive text alerts on your phone or text a tracking number to 2USPS (28777) to check a package's status on the go. Standard Message and Data rates may apply.

International orders:

We are currently shipping to the USA, Canada, England, and Great Britain.  Please click on your country for the rules you need to know to receive a package from the USA.

We promise we will only use your phone number to contact you for order problems and that it will not be rented or sold to other parties. If you do not include a phone number and your country requires one, your order will be canceled and refunded.

International customers are responsible for any customs fees, taxes/duties, import papers and/or licenses, and/or VAT on their order.  If you refuse a package or it returns to us for any reason under your control, the amount of the return postage will be deducted from your refund.  You are responsible for knowing what will be needed to import items from the USA.  Help is available here: http://pe.usps.gov/text/imm/ab_toc.htm

Large international orders for new customers will be held for 7-10 business days to make sure payment clears and may require additional information or verification.  Orders that do not have/pass CVV and AVS checking will be screened for fraud.

If you are in a country outside the US and experience problems using your credit card, we suggest Paypal, AmazonPayments, or Google Checkout as an alternative.  We reserve the right to request additional information to verify your order.

Any partial backorders for an International customer will generally be cancelled and refunded due to the high cost to ship a backorder Internationally at a later date.  We will attempt contact to see if you'd like to substitute a different item.

Shipping Estimates:

We offer a shipping cost estimate which can be seen on the first cart page.  Once you have an item in your cart, change the default zip to your own and click on "Update Totals" to get an estimate of "Best Way" shipping.  This shipping estimate is the cheapest price to ship to you and is usually USPS Parcel Post.  You will have the chance during checkout to change the shipping carrier and the method of shipping to find the best rate for your area.  Don't forget if you add more items to your cart to click on "Update Totals" again to see the current shipping estimate as the shipping may change due to increased weight.

Shipping insurance:

We insure and hand-deliver every package to our local Post Office for shipment to our customers. If your package is lost or stolen after it leaves our hands, we must file an insurance claim to be reimbursed for the loss. Our insurer requires a signed statement from the purchaser to pay loss or damage claims. If you do not provide this statement within 60 days when requested, we cannot be responsible for the postal service's loss or damage to your parcel. Once we receive the required statement with the necessary information to file a claim, reimbursment or replacement of your package is generally completed within a week. There is a chance that an item from your original order will be out-of-stock or discontinued by the manufacturer by the time an loss is determined and an insurance claim is filed. In this case, all we can do is offer a substitution or refund option for that part of your order.

You can track your order using the shipment e-mail we send you or from our tracking page.

If there are any problems with your order, we will send an email notice on your account that you used to place your order.  To avoid any delays, please be sure to check your email for our notifications. Some email providers may filter our emails as spam; we recommend checking your spam folder and adding us as an approved sender.

Free Shipping Offer:

We offer free standard shipping by our choice of carrier to the continental USA for orders over $100.00 in qualified merchandise (T-shirts only) determined by the order total after coupons/discounts are applied. This discount will be taken automatically once your order reaches $100 in qualified merchandise and if you are in an delivery area that qualifies.

Important: If you return items from an order where you have received free shipping, we deduct the amount of original shipping divided by the number of items, for the number of items returned from your refund.  For example, if you ordered six items and we paid $15.00 to ship the package to you, the per-item shipping amount would be $2.50 each.  If you return three of those items, we would multiply the per-item cost of $2.50 by the three items returned to figure the amount of shipping to be deducted from your refund (which would be $7.50).

Important delivery information:

Liquid Blue T-shirts, giftware, and all cards are in stock and ready to ship.

Mountain items: With over 10,000 choices in designs and sizes, "direct from the manufacturer" orders are usually necessary to be able to offer you the full line of purchase choices.  Unfortunately, as a small business we cannot possibly keep every item in stock our manufacturers offer.  Our shipments are typically received by us, processed, and sent out to our customers in 3-7 business days depending on where your order falls in our wholesale-ordering cycle.

Occasionally designs are temporarily out-of-print and will be back-ordered. If this occurs you will be notified and given the option of waiting for the shirt to become available again, substituting a different design, or being refunded.  We don't know which shirts are out-of-print until we order them and they're marked as "not available" on our shipment.

Please note: Shipping times estimated during checkout are delivery estimates after we deliver the package to the carrier and we can't guarantee delivery in the stated time frame.  Once we deliver the package to the carrier we don't have any control over the amount of time it takes the carrier to deliver it to you.

Personal check orders are held for 5-7 working days after we receive the check for the check to clear our bank before the order is shipped.  Due to the mailing time of the check to us and the time to clear, orders paid by check can take up to 3 weeks before you receive your order.

If you need an item quickly for a birthday, etc., please call us toll-free at 888-200-7375 to check availability and estimated delivery date.

QUICK LINKS
Customer login
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Need Help?
Got a question?
Call us Toll-Free!
1-888-200-7375
8am-8pm EST
In a hurry?
delivery Be sure to check the Shipping page for estimates.
Need more information on sizes?
See our Sizing Charts
Need to return or exchange an item?
Be sure to check our Return Policy.
Prefer to order by mail or phone?
Check the page for Offline Orders for tips on getting the quickest service and for our contact information.
Customer News
Our promise to you, our customer:
Your order will never be higher than your order confirmation. If we made a mistake, we pay the difference.
Your personal information is safe with us.We will never rent, sell, or share your personal information with anyone.
Please be sure your e-mail address is correct.
This is where we will send your receipt and any questions about your order, notifications of backorder, etc. Your e-mail address is not shared with anyone else and is only used for these purposes.

 

             
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