Shipping

International orders:

Once again due to fraudulant activities and loss, we've decided to restrict international shipping to include only the USA, Canada, and most countries of the European Union due to the availaiblity of payment fraud checking in these countries.  We apologize to all the good people of the world that the few have determined the fate of the many.

If you are an international customer and your order doesn't pass AVS, CVV, or is not a PayPal confirmed and/or verified account, your order may be cancelled.  In addition, large international orders for new customers will be held for 7-10 business days to make sure payment clears.

If you are in a country outside the US and experience problems using your credit card, we suggest Paypal, AmazonPayments, or Google Checkout as an alternative.

Any partial backorders for an International customer will generally be cancelled and refunded due to the high cost to ship a backorder Internationally later.  We will attempt contact to see if you'd like to substitute a different item.

International customers are responsible for any customs fees, taxes/duties, import papers and/or licenses, and/or VAT on their order.  If you refuse a package or it returns to us for any reason under your control, the amount of the return postage will be deducted from your refund.  You are responsible for knowing what will be needed to import items from the USA.  Help is available here: http://pe.usps.gov/text/imm/ab_toc.htm

Shipping Estimates:

We offer a shipping cost estimate which can be seen in your cart.  Once you have an item in your cart, change the default zip to your own and click on "Update Totals" to get an estimate of "Best Way" shipping.  This shipping estimate is the cheapest price to ship to you and is usually USPS Parcel Post.  You will have the chance during checkout to change the shipping carrier and the method of shipping to find the best rate for your area.  Don't forget if you add more items to your cart to click on "Update Totals" again to see the current shipping estimate as the shipping may change due to increased weight.

Shipping insurance:

We insure and hand-deliver every package to our local Post Office for shipment to our customers. If your package is lost or stolen after it leaves our hands, we must file an insurance claim to be reimbursed for the loss. Our insurer requires a signed statement from the purchaser to pay loss or damage claims. If you do not provide this statement within 60 days when requested, we cannot be responsible for the postal service's loss or damage to your parcel. Once we receive the required statement with the necessary information to file a claim, reimbursment or replacement of your package is generally completed within a week. There is a chance that an item from your original order will be out-of-stock or discontinued by the manufacturer by the time an loss is determined and an insurance claim is filed. In this case, all we can do is offer a substitution or refund option for that part of your order.

You can track your order using the shipment e-mail we send you or from our tracking page.

If there are any problems with your order, we will send an email notice on your account that you used to place your order.  To avoid any delays, please be sure to check your email for our notifications. Some email providers may filter our emails as spam; we recommend checking your spam folder and adding us as an approved sender.

Free Shipping Offer:

We offer free standard shipping by our choice of carrier to the continental USA for orders over $100.00 in merchandise.  This discount will be taken automatically once your order reaches $100 if you are in an delivery area that qualifies.

Important: If you return the majority of your order for refund and you have received free shipping, we will deduct the amount the shipment of the weight of the returned items cost us from your refund.

Important delivery information:

Liquid Blue T-shirts, giftware, and all cards are in stock and ready to ship.

Mountain, Skulbone, and Wine is Life items: With over 2,500 choices in shirts and sizes, "direct from the manufacturer" orders are usually necessary to be able to offer you the full line of purchase choices.  Unfortunately, as a small business we cannot possibly keep every item in stock our manufacturers offer.  We pay extra for expedited shipping from our manufacturers and, unlike many web vendors; we place orders with them twice a week.  Our shipments are typically received by us, processed, and sent out to our customers in 4-6 business days.

Occasionally designs are temporarily out-of-print and will be back-ordered. If this occurs you will be notified and given the option of waiting for the shirt to become available again, substituting a different design, or being refunded.  We don't know which shirts are out-of-print until we order them and they're marked as "not available" on the shipment.

Please note: Shipping times estimated during checkout are delivery estimates after we deliver the package to the carrier and we can't guarantee delivery in the stated time frame.  Once we deliver the package to the carrier we don't have any control over the amount of time it takes the carrier to deliver it to you.

Personal check orders are held for 5-7 working days after we receive the check for the check to clear our bank before the order is shipped.  Due to the mailing time of the check to us and the time to clear, orders paid by check can take up to 3 weeks before you receive your order.

If you need an item quickly for a birthday, etc., please call us toll-free at 888-200-7375 to check availability and estimated delivery date.