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Customer Return Policy

We want you to be happy each and every time you buy from us. If you don't like what we sent you, let us know. We'll immediately issue you a refund, replacement, or merchandise credit for any product in new unwashed, unworn condition that meets our return policy.

Need to Return a product?
We'll need the following information included with your return:

  • Customer name
  • Phone number and/or e-mail address
  • Order number
  • Item number and/or name
  • Reason for return

EquineAddicts accepts returns on most merchandise within 90 days from the order shipment date in new, unwashed, unworn condition.  After 90 days, you will receive store credit.

Once we receive and inspect your return, we will issue a credit for the original merchandise amount to the card used to purchase the item.  If there's a problem with the return you will be contacted with the choice of a restocking fee or having the item returned to you (at your expense).  An example of a problem with a return is solid deodorant marks in the underarm area of the shirt from trying it on that would prevent us from reselling the item as new or returning it to the manufacturer for credit.

If you are returning the item for an exchange, please just order your new item as you normally would. We don't keep credit card numbers on file and this is the easiest way to determine and collect shipping for the replacement item.

If you’re requesting a refund not due to a manufacturing defect or order processing error, we will gladly refund you the cost of the merchandise less the original shipping charges. If you qualified for free shipping, the shipping charge or partial shipping charge we incurred on the original order may be deducted from your refund if you return a significant part of your order.  Unfortunately, we cannot refund the cost of shipping unless there is manufacturing defect or there was a mistake made in processing your order.  If the problem is our fault (defective item or wrong size or item sent), we will gladly refund your First Class Mail shipping to return the product to us and pay shipping back to you on the replacement.

If we've made a mistake on your order or there's a problem with the merchandise after you've received it, please contact us before mailing the item back to us.

We do recommend that you return products to us insured with delivery confirmation. The United States Postal Service or United Parcel Service (UPS) will insure your package to guard against loss. Once the item is shipped, if something happens in transit and we don't receive your return we will be unable to issue you a refund.

Important: If you return items from an order where you have received free shipping, we deduct the amount of original shipping divided by the number of items, for the number of items returned from your refund.  For example, if you ordered six items and we paid $15.00 to ship the package to you, the per-item shipping amount would be $2.50 each.  If you return three of those items, we would multiply the per-item cost of $2.50 by the three items returned to figure the amount of shipping to be deducted from your refund (which would be $7.50).

COLORWEAR products are NOT returnable unless defective. Even defective items are not returnable once you open the marker pack and/or start to color. Please check your item carefully as soon as you receive it.

Send your return to the address below:
EquineAddicts
Attn: Returns
PO Box 358
Vincent, OH 45784-0358

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Be sure to check our Return Policy.
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Customer News
Our promise to you, our customer:
Your order will never be higher than your order confirmation. If we made a mistake, we pay the difference.
Your personal information is safe with us.  We will never rent, sell, or share your personal information with anyone.
Please be sure your e-mail address is correct.
This is where we will send your receipt and any questions about your order, notifications of backorder, etc. Your e-mail address is not shared with anyone else and is only used for these purposes.

 

             
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