We gladly accept orders by phone and mail for our customers who prefer not to use their credit card on the Internet.

How to order by mail or phone:

Shop and add items to your cart normally.  Once you have everything you need in your cart, click on the Checkout button.  After clicking on the "checkout" button, on the next screen you will find a row at the bottom of the page with all the available payment options.  Choose "Check, Money Order, or Phone Order" and click on the "Checkout" button and the next screen will offer you several options for shipping your order.  Make your choice of carrier and method and click on "Checkout" again and you will be brought to a receipt page.  You will receive a copy of this receipt by e-mail or you can print this page.  Include a copy of the e-mail receipt with your check or money order to order by mail.  To order by phone, just tell us you've placed the order through the store and the only further information we will need is your credit card number and phone in case something goes wrong and we have to contact you.

This is the easiest way to order by phone as it accurately calculates shipping for you and allows you to pick from several different shipping options.  If you choose not to input your order and prefer to just call, we will be happy to take your order over the phone but all manual orders are shipped through USPS Priority Mail and a shipping quote and order total are difficult to provide on the phone.  Please provide an e-mail address and you will receive a receipt for the total of the order with shipping by e-mail, or request a call-back with the total before we charge your card.

Prepaid shipments go out the morning after receipt of payment or, if the item has to be ordered, the morning after I receive it.  Special order items are typically received by us from the manufacturer in 4-6 business days and shipped immediately.  Normally you would receive the shirt within 3 days after shipment (if you chose Priority Mail) for a total turnaround time of 7-10 days.

Personal check orders are held for 5-7 working days after receipt of the check for the check to clear our bank before they are shipped out.  You can also pay by check through PayPal which normally only takes 3-4 days to clear.  Depending on when you place your order during our ordering cycle with our manufacturer orders paid by check may be up to 3 weeks before you receive your order.

Pay-by-mail address:

EquineAddicts
PO Box 358
Vincent, OH 45784-0358
740-678-8979

Toll-free Telephone:

(888) 200-7375

Customer Service Hours: 8am-8pm EST

Why it's safe to use your credit card on the internet:

Credit Card Encryption

Your credit card is secure when ordering from our online store. By using the Secure Sockets Layer – SSL method of web transmission, our web server takes all the steps necessary to protect your personal information, including your credit card number, from being intercepted during transmission. The server encrypts all data sent and decrypts all data received with a digital ID generated by using Secure Socket Layers (SSL) encryption technology , ensuring that your information remains safe and secure.

EquineAddicts makes use of the latest industry standards Secure Socket Layers (SSL) to encrypt all data provided by you. We make every possible effort, given today's technology, to ensure your personal and credit card information is kept safe and private . We proudly use the GeoTrust SSL Web Server certificate technology to assure maximum security for our customers.

If your browser supports the Secure Sockets Layer of web transmission, you will see a little padlock or key in the lower frame of your browser window. This symbol lets you know that your transactions are occurring in a secure environment.